Limited 30 day comfort guarantee conditions
If you have purchased one of the RavX comfort saddles or grips and do not find your experience with it meets your expectation of comfort, you may return it to the shop you purchased it from, within 30 days, with proof of purchase, to exchange it for another RavX comfort saddle or grip of equal or lesser value. If you wish to exchange the saddle or grip for another model of greater value, you will be required to pay the difference. The product must be returned undamaged and in its original packaging. No damaged or worn goods will be accepted. This guarantee is limited to the USA. Countries outside of the USA, where a local distributor is appointed, the comfort guarantee is given at the discretion of the local distributor.
Crash Replacement Program
Carbon fiber is a great material for producing premium bike frames and parts. However if a carbon part or frame experiences an impact, more expertise is required to determine its integrity than is needed for a comparable metal part. If you impact your bike and the force of the impact is absorbed by a carbon part, we strongly encourage you to replace the part, even if there is no indication of damage. We know how much you love your product and understand the burden of having to replace a non-warranty damaged bike frame or part. To help with that, RAVX offers our customers a Crash Replacement Program. This program can be used to obtain a discount on a replacement component in the case of non-warranty damage. Contact us directly Toll Free Tel: 1-866-301-RAVX (USA only) for details.